Job Description
Join ConnectCare Solutions as an Entry-Level Call Center Representative in Jacksonville, FL! We're hosting a hiring event for motivated individuals to start rewarding careers in customer service. No experience required – we provide comprehensive training! Enjoy competitive pay, benefits, and a supportive team environment. Apply today to secure your spot at our exclusive hiring event!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve customer experiences
- Adhere to company policies and compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Reliable internet connection for remote work options
- Positive attitude and problem-solving mindset
- Availability to work flexible shifts including weekends
- Passion for helping others and providing excellent service
- No prior call center experience required