Job Description
Join our dynamic team at ConnectFirst Solutions for an exclusive hiring event targeting motivated entry-level professionals! We're seeking enthusiastic individuals to kickstart their careers in customer service within our state-of-the-art Albuquerque call center. No prior experience required – we provide comprehensive training and growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive work environment with advancement potential.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in case management software
- Meet performance metrics for call volume and resolution time
- Collaborate with team members to improve service quality
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Basic computer proficiency with ability to learn software quickly
- Positive attitude and problem-solving aptitude
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening