Job Description
Join our award-winning customer service team in Charlotte! We're hosting an exclusive hiring event for motivated individuals seeking entry-level careers in call centers. No experience required – we provide comprehensive training to launch your professional journey. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture focused on growth and recognition.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service standards
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset
- Pass background/drug screening
- Must attend on-site hiring event