Job Description
Join ConnectSolutions KC's award-winning customer support team and launch your career in customer service! We're seeking enthusiastic individuals with no prior experience to provide exceptional support to our clients. As a nationally recognized leader in outsourced customer solutions, we offer comprehensive training, competitive pay, and growth opportunities. Enjoy our modern downtown Kansas City office with free parking, health benefits, and a supportive team environment. Immediate start available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve processes
- Participate in ongoing training programs
Qualifications
- No prior experience required – we train everyone!
- High school diploma or equivalent
- Strong communication and active listening skills
- Proficient with basic computer applications
- Ability to work flexible shifts including weekends
- Passion for helping others and problem-solving
- Reliable transportation to downtown KC office