Job Description
Join our award-winning customer service team at GlobalConnect Solutions Inc.! We're hosting an exclusive hiring event for motivated individuals seeking entry-level opportunities in our state-of-the-art San Jose call center. No prior experience required – we provide comprehensive training to launch your career in customer support. Enjoy competitive pay, flexible scheduling, and a collaborative work environment with growth opportunities into leadership roles. Event Details: October 15, 2023 | 9:00 AM - 4:00 PM | 425 Tech Center Drive, San Jose, CA 95110. Bring your resume and photo ID – interviews conducted on-site!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time, CSAT)
- Collaborate with team members to resolve complex issues
- Participate in ongoing training and coaching sessions
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Typing speed of 30+ WPM preferred
- Flexibility to work evenings/weekends (shift options available)
- Must pass background check and drug screening
- Bilingual (English/Spanish) candidates highly encouraged to apply