Job Description
Join our award-winning customer support team in the heart of New Orleans! Delta Support Solutions is seeking passionate Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. This immediate-start opportunity offers a competitive salary package, comprehensive benefits, and career growth in a dynamic downtown environment. Be part of a culture that values innovation, teamwork, and work-life balance.
Why Choose Us?
- Industry-leading training programs
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Modern office in the Central Business District
Responsibilities
- Handle 50-70 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries using Salesforce CRM and Zendesk tools
- Document interactions accurately in our customer database
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in weekly team training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center environment
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability (including weekends)
- Passion for delivering outstanding customer experiences