Job Description
Are you ready to start a new career immediately? Apex Contact Solutions is hosting a Hiring Event in Memphis, TN, and we are looking for energetic individuals to join our dynamic Customer Support team. Whether you are an experienced professional or just starting out, we provide comprehensive training and a supportive environment to help you succeed.
Why Join Us?
- Immediate Start: Don't wait weeks for a response. Start earning today.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- No Experience Required: We offer paid training to get you up to speed.
We are looking for team players who are dedicated to providing exceptional service to our clients.
Responsibilities
- Handle Inquiries: Manage inbound and outbound customer calls with a professional and empathetic approach.
- Resolve Issues: Troubleshoot customer problems and provide accurate solutions to ensure satisfaction.
- Data Entry: Maintain accurate records of all customer interactions and transactions in our CRM system.
- Process Orders: Efficiently handle order processing, returns, and exchanges.
- Quality Assurance: Adhere to company scripts and quality standards to meet KPI targets.
- Team Collaboration: Communicate effectively with team leads and supervisors to escalate complex issues.
Qualifications
- Education: High school diploma or GED equivalent.
- Skills: Basic computer proficiency and fast typing skills.
- Communication: Excellent verbal and written communication skills.
- Attitude: Strong work ethic, patience, and a customer-first mindset.
- Availability: Ability to work flexible shifts, including weekends and holidays.
- Reliability: Consistent internet connection (if remote/office hybrid).