Job Description
Join New York's fastest-growing customer service team! ConnectSolutions NYC is seeking passionate individuals for immediate entry-level call center positions in Manhattan. No experience required—comprehensive training provided.
What We Offer:
- Competitive hourly pay ($18-$24) plus performance bonuses
- Comprehensive benefits package (health/dental/vision)
- Career advancement opportunities within 6 months
- Modern downtown Manhattan facility with transit perks
- Flexible scheduling options
Immediate start available for qualified candidates! Apply today to begin your career in customer excellence.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve service delivery
- Adhere to compliance protocols and security standards
- Participate in ongoing skills development sessions
Qualifications
- High school diploma or equivalent (required)
- Clear, articulate communication skills
- Basic computer proficiency (Windows, CRM software)
- Ability to work in fast-paced environment
- Strong problem-solving abilities
- Customer-focused mindset
- Reliable transportation to Manhattan location
- No prior experience necessary