Job Description
Join our dynamic team as an Entry-Level Call Center Representative and kickstart your career in customer service! No experience is required – we provide comprehensive training to ensure your success. This full-time position offers immediate start opportunities for motivated individuals in Detroit, Michigan. Enjoy competitive pay, flexible scheduling, and a supportive work environment designed for growth. If you're a people person with excellent communication skills and a desire to learn, apply today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, process orders, and provide product information
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to enhance customer satisfaction
- Adhere to company policies and confidentiality standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- No prior experience required
- Strong verbal communication and active listening skills
- Ability to multitask and navigate computer systems
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote work options
- Must pass background check and drug screening
- Ability to work flexible shifts including evenings/weekends