Job Description
Join our dynamic team at CustomerFirst Solutions and launch your career in customer service! We're seeking motivated individuals for our entry-level call center positions with immediate start opportunities in Minneapolis. Enjoy competitive pay, comprehensive training, and a supportive work environment. No experience necessary – we'll provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone and email
- Resolve customer issues with empathy and professionalism
- Accurately document interactions in CRM systems
- Meet performance metrics for call volume and resolution time
- Collaborate with team members to enhance service quality
- Adhere to company policies and regulatory guidelines
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with high accuracy
- Basic computer proficiency and CRM familiarity
- Positive attitude and customer-focused mindset
- Reliable internet connection for remote work option
- Flexibility to work evenings/weekends as needed
- Must pass background check and drug screening