Job Description
Join our award-winning customer service team as a Local Customer Service Representative with weekend shift flexibility! We're seeking passionate professionals to deliver exceptional support to Boston-area and New York clients while enjoying the freedom of remote work. This hybrid role combines in-office collaboration with the convenience of working from home, offering competitive compensation and career growth opportunities. If you thrive in dynamic environments and value work-life balance, this is your chance to make a meaningful impact.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data privacy
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed service level agreements (SLAs) and quality metrics
- Proactively identify process improvements for customer satisfaction
Qualifications
- 1+ years of customer service experience in a BPO or retail environment
- Exceptional verbal/written communication skills and active listening
- Proficient with CRM software (Salesforce/Zendesk) and MS Office Suite
- Ability to multitask in fast-paced weekend/shift-based schedules
- High school diploma or equivalent; college degree preferred
- Authorized to work in the US with flexible availability for weekends