Job Description
Launch your career with NexaConnect Solutions! We're seeking enthusiastic Entry-Level Call Center Representatives for immediate start positions in New York. No experience required – we provide comprehensive paid training and career growth opportunities. Join our award-winning team serving Fortune 500 clients with competitive pay, flexible schedules, and a supportive environment.
Enjoy modern facilities, performance-based bonuses, and opportunities for advancement into leadership or specialized roles. Our New York hub offers excellent subway access and a vibrant, inclusive workplace culture. Start earning immediately while building transferable skills in communication, problem-solving, and customer relationship management.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service issues using CRM systems
- Meet/exceed key performance metrics (call quality, resolution rates)
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with team leads to improve service protocols
- Participate in ongoing training to enhance product knowledge
- Maintain strict confidentiality of customer data
Qualifications
- No prior experience required – we train all new hires
- High school diploma or equivalent (GED accepted)
- Clear communication skills with neutral accent
- Type 35+ WPM with basic computer proficiency
- Ability to work flexible shifts (evenings/weekends)
- Pass background check and drug screening
- Residency in NYC metro area preferred
- Valid government-issued photo ID