Job Description
Join our dynamic team as a Chat Support Specialist and make a real impact on customer experiences! ConnectLocal Solutions is hosting an exclusive hiring event for local talent in Philadelphia and New York. We offer weekly pay, flexible scheduling, and comprehensive training to help you succeed. As a key member of our customer support team, you'll resolve inquiries via live chat, build lasting relationships, and contribute to our mission of exceptional service. Why Join Us? • Weekly paychecks • Paid training • Career advancement opportunities • Remote-friendly options • Health benefits (after 90 days)
Responsibilities
- Provide real-time support to customers via live chat channels
- Resolve technical inquiries and troubleshoot issues efficiently
- Maintain detailed documentation of customer interactions
- Collaborate with cross-functional teams to escalate complex issues
- Meet performance metrics for response time and resolution rate
- Continuously update product knowledge through training modules
- Proactively identify opportunities to improve customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Exceptional written communication skills (type 40+ WPM)
- Proficiency with CRM software and chat platforms
- Strong problem-solving abilities and patience
- Ability to multitask in a fast-paced environment
- Must be authorized to work in the US
- Reliable internet connection for remote work option