Job Description
Launch your career with Customer Solutions Group, a leader in customer service excellence! We're seeking motivated Entry Level Call Center Representatives in Memphis, TN to join our dynamic team immediately. No experience needed—just your positive attitude and eagerness to learn. Enjoy competitive pay, comprehensive training, and a clear path for advancement in a supportive environment.
What We Offer:
- Competitive hourly pay ($16.50-$19.50) plus performance bonuses
- Immediate start date—begin your career this week!
- Paid training and ongoing professional development
- Health benefits, paid time off, and retirement plans
- Modern downtown Memphis office with flexible scheduling options
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems and maintain call logs
- Meet performance metrics including call handling time and customer satisfaction
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and confidentiality standards
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication and active listening skills
- Basic computer proficiency and typing ability (30+ WPM)
- Ability to navigate multiple systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Reliable attendance and punctuality
- No prior experience necessary—training provided
- Must pass background check and drug screening