Job Description
Join our award-winning call center team in the heart of New York City! We're seeking motivated individuals to start immediately in our dynamic customer service environment. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team culture. Immediate start available! Apply today to begin your rewarding career in customer service.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet performance metrics (call volume, resolution time)
- Collaborate with team members on complex issues
- Adhere to compliance and quality standards
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to work in fast-paced environment
- Basic computer proficiency (typing, navigation)
- Positive attitude and customer-focused mindset
- Reliable transportation to Manhattan location
- Must pass background check