Job Description
Are you looking for a rewarding career in customer service? Apex Customer Solutions is currently hiring Entry Level Call Center Representatives to join our growing team in Louisville, KY. We offer immediate start dates for motivated individuals with a passion for helping others. No prior experience is necessary; we provide comprehensive paid training to set you up for success.
Why Join Us?
- Competitive hourly pay starting at $15.00.
- Comprehensive paid training program.
- Opportunities for career advancement and growth.
- Modern work environment with supportive management.
We are looking for energetic and reliable individuals ready to make an impact. If you have excellent communication skills and a desire to provide top-notch service, we want to hear from you.
Responsibilities
- Respond to inbound and outbound customer inquiries with a positive and professional demeanor.
- Resolve customer issues and complaints efficiently while maintaining high customer satisfaction scores.
- Accurately document customer interactions and account information in our CRM system.
- Assist customers with product information, billing inquiries, and technical support.
- Collaborate with team leads to improve call handling times and quality assurance metrics.
- Adapt to a fast-paced environment and meet daily/weekly performance targets.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer literacy and typing skills (35+ WPM).
- Strong verbal communication and active listening skills.
- Ability to work a flexible schedule including evenings, weekends, and holidays.
- Proven reliability and a positive attitude.
- Must be authorized to work in the United States.