Job Description
Join our award-winning customer support team as a Night Shift Customer Service Representative in Fresno, CA! We're seeking empathetic professionals to deliver exceptional service while our clients rest. Enjoy competitive pay, comprehensive benefits, and a supportive remote-friendly environment. Immediate start available for qualified candidates who thrive in after-hours settings. Relocation assistance provided for top talent.
Responsibilities
- Resolve customer inquiries via phone, chat, and email with 95%+ satisfaction rate
- Process orders, returns, and account modifications using Salesforce
- Collaborate with global teams to escalate complex technical issues
- Maintain detailed case notes in CRM system with 100% accuracy
- Meet/exceed KPIs for first-call resolution and average handle time
- Participate in quarterly training on product updates and soft skills
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Flexible availability for overnight shifts (10 PM - 6 AM)
- Proficient in Microsoft Office and CRM platforms (Salesforce preferred)
- Strong typing skills (45+ WPM) and active listening abilities
- Ability to multitask during peak call volumes
- High school diploma or equivalent; college degree preferred