Job Description
Join a growing team as an Entry Level Call Center Representative in Philadelphia, PA! We are looking for enthusiastic individuals ready to kickstart their career in customer service with immediate opportunities.
At Apex Support Solutions, we believe in investing in our people. Even if you have zero experience, our comprehensive training program will get you up to speed quickly. We offer a competitive pay structure and a supportive culture focused on growth and retention.
Why Apply?
- Immediate Start Availability
- Competitive Base Pay ($16-$20/hr)
- Comprehensive Paid Training
- Health and Dental Benefits
- Career Advancement Opportunities
Responsibilities
- Handle inbound and outbound customer calls with a focus on empathy and problem-solving.
- Assist customers with product inquiries, order status, and basic technical troubleshooting.
- Document interactions accurately and professionally in our internal CRM database.
- Adhere to all company policies, quality assurance standards, and call scripts.
- Collaborate with team leads to identify trends and improve service delivery.
- Maintain a professional and positive demeanor at all times, even in challenging situations.
Qualifications
- High School Diploma or GED (or equivalent experience).
- No prior call center experience required; we train!
- Strong computer navigation skills and typing proficiency (40+ WPM).
- Excellent verbal communication and active listening skills.
- Ability to remain calm and professional under pressure.
- Must be authorized to work in the United States.