Job Description
Join our award-winning call center team in Jacksonville, FL! We're seeking motivated entry-level professionals to deliver exceptional customer experiences. No experience required – we provide comprehensive training and growth opportunities. Enjoy competitive pay, benefits, and a supportive team environment. Ready to launch your career? Apply today for our upcoming hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Basic computer proficiency and typing ability
- Ability to work flexible shifts including evenings/weekends
- Customer service mindset with problem-solving aptitude
- Reliable transportation to our Jacksonville facility
- Passion for helping others and teamwork
- No prior experience necessary – training provided