Job Description
Join Fort Worth Solutions Group at our exclusive hiring event for Customer Service Representatives offering weekly pay! We're seeking dynamic individuals to deliver exceptional support in Fort Worth's thriving business district. Enjoy competitive compensation, comprehensive benefits, and rapid career growth in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve processes
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Must attend in-person hiring event at Fort Worth location