Job Description
Are you looking for a rewarding career in customer service with immediate start availability? Apex Support Solutions is currently seeking enthusiastic and professional individuals to join our growing team in Kansas City, MO. We pride ourselves on providing top-tier support to our clients and offer a comprehensive training program for entry-level candidates.
As a Call Center Representative, you will be the face of our brand, handling inbound and outbound communications with a positive attitude. We value growth, integrity, and a customer-first mindset. Join us today and kickstart your career in a dynamic environment.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer issues and complaints efficiently while adhering to company scripts and guidelines.
- Accurately enter customer data into CRM systems and track interactions.
- Upsell products and services when appropriate to meet team sales targets.
- Collaborate with team leads to improve call handling times and customer satisfaction scores.
- Maintain a clean and organized workspace and follow all call center protocols.
Qualifications
- No prior experience required; we provide full paid training.
- High school diploma or equivalent (GED) required.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to remain calm and patient in high-pressure situations.
- Reliable internet connection and home office setup if remote.