Job Description
Join our dynamic team at CustomerFirst Solutions as an Entry-Level Call Center Representative in Louisville, KY! We're hiring motivated individuals with no prior experience for immediate start positions. Enjoy competitive pay, comprehensive training, and a supportive team environment where your growth matters. Help us deliver exceptional customer service while building a rewarding career path with advancement opportunities.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call volume and quality
- Collaborate with team members to ensure seamless customer experiences
- Adhere to company policies and confidentiality guidelines
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Reliable internet connection and quiet home office space (for remote options)
- Basic typing proficiency (25+ WPM)
- Customer service mindset with problem-solving aptitude
- Flexibility to work rotating shifts including evenings/weekends
- No experience required – we provide comprehensive training!