Job Description
Join ConnectCall Solutions as a Weekend Call Center Representative and kickstart your career in customer service! We're seeking motivated individuals for our weekend shifts in Oklahoma City with comprehensive paid training. Enjoy competitive pay, benefits, and a supportive team environment. Perfect for those seeking work-life balance with weekends off during the week.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries and issues efficiently using CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Document interactions accurately in customer databases
- Collaborate with team members to improve service processes
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency with ability to navigate multiple systems
- Ability to work flexible weekend schedule (Sat/Sun)
- Previous customer service experience preferred
- Positive attitude and problem-solving mindset
- Reliable transportation to our Oklahoma City facility