Job Description
Join our award-winning customer service team and kickstart your career in Louisville, KY! Customer First Solutions is seeking motivated Entry Level Call Center Representatives to join our dynamic workforce. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team environment. If you're passionate about helping others and ready for immediate employment, apply today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems following company protocols
- Meet performance metrics including call quality, resolution time, and customer satisfaction
- Collaborate with team members to ensure consistent service delivery
- Participate in ongoing training to enhance product knowledge and skills
- Adhere to all security and confidentiality guidelines
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Basic computer proficiency and typing ability (30+ WPM)
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving aptitude
- Reliable internet connection for remote work components
- Flexible availability including evenings and weekends
- Must pass background check and drug screening