Job Description
Launch your career in customer service with CustomerFirst Solutions, a leading Miami-based call center! We're seeking enthusiastic Entry Level Customer Service Representatives to join our dynamic team. No experience necessary – we provide comprehensive paid training to equip you with the skills for success. Enjoy competitive pay, flexible scheduling options, and a supportive team environment where your growth is prioritized.
As a key member of our client support team, you'll handle inbound calls, resolve inquiries efficiently, and deliver exceptional service experiences. This is your opportunity to build a professional foundation while making a real impact on customer satisfaction. Apply today and start your journey with a company that invests in its people!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to resolve complex issues and share best practices
- Meet daily performance metrics including call quality and resolution targets
- Actively participate in ongoing training to enhance product knowledge and soft skills
- Identify opportunities to improve customer experience processes
Qualifications
- High school diploma or equivalent required; college coursework a plus
- 0-2 years of customer service or call center experience
- Strong communication skills with clear, articulate speech
- Ability to navigate multiple software systems simultaneously
- Resilience to handle high-pressure situations with composure
- Basic computer proficiency including typing (35+ WPM)
- Must pass background check and drug screening
- Authorized to work in the United States