Job Description
Join our award-winning team at Global Connect Solutions! We're seeking motivated entry-level professionals to launch their careers in customer service. No experience required – we provide comprehensive training and career advancement opportunities. Enjoy competitive pay, flexible scheduling, and a supportive work environment in the heart of New York City. Immediate start positions available!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality scores)
- Collaborate with team members to enhance service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and patience with diverse customers
- Basic computer literacy and typing proficiency (30+ WPM)
- Positive attitude and commitment to teamwork
- Must be available for evening/weekend shifts