Job Description
Join our award-winning customer service team at Austin Connect Solutions! We're seeking enthusiastic individuals to start rewarding careers in our state-of-the-art call center. No previous experience required – we provide paid training and career advancement opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Immediate positions available for motivated professionals ready to grow with us.
Why Join Us?
• Industry-leading onboarding program
• Health/dental/vision insurance
• Paid time off and holidays
• 401(k) with company match
• Performance-based bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and professionalism
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (required)
- Excellent communication skills (verbal/written)
- Strong problem-solving abilities
- Ability to work flexible shifts including evenings/weekends
- Basic computer proficiency (typing 25+ WPM)
- Customer service mindset (patience and positivity)
- Reliable transportation to Austin facility
- Must pass background check