Job Description
Join our award-winning customer experience team as a Chat Support Specialist in vibrant San Antonio! We're seeking tech-savvy communicators to deliver exceptional real-time support via our digital platforms. Enjoy a collaborative culture with competitive pay, comprehensive benefits, and immediate onboarding. Perfect for detail-oriented individuals passionate about problem-solving and customer delight.
Responsibilities
- Resolve customer inquiries via live chat with 95%+ satisfaction ratings
- Maintain detailed case documentation in CRM systems
- Collaborate with technical teams to escalate complex issues
- Proactively identify upsell opportunities for premium services
- Adhere to SLA metrics for response and resolution times
- Contribute to knowledge base documentation improvements
- Participate in monthly performance reviews and training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 2+ years in customer support or chat-based roles
- Typing speed of 60+ WPM with 98% accuracy
- Proficiency in Zendesk, Intercom, or similar platforms
- Exceptional written communication in English/Spanish bilingual a plus
- Experience with multi-channel support (email, phone, chat)
- Ability to work flexible shifts including weekends
- Passion for technology and continuous learning