Job Description
Are you a motivated individual looking to launch a successful career in customer service? Zenith Contact Solutions is currently hiring for our state-of-the-art call center in New York City. We offer immediate start dates and comprehensive training for all candidates, regardless of background.
As a leading provider of client support, we pride ourselves on a culture of growth and inclusivity. We are looking for team players who are eager to learn, communicate effectively, and represent our brand with excellence.
Why Join Us?
- Immediate Start: Begin your career within days of applying.
- No Experience Necessary: We provide paid training and mentorship.
- Competitive Pay: Earn $18.00 - $22.00 per hour with performance bonuses.
- Modern Environment: Work in a professional, tech-forward facility.
Responsibilities
- Manage a high volume of inbound and outbound calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and issues efficiently while maintaining a positive tone.
- Accurately document all customer interactions and account details into our CRM system.
- Follow established scripts and guidelines to ensure consistent service delivery.
- Collaborate with team leads to identify trends and improve customer satisfaction scores.
- Identify upsell and cross-sell opportunities within authorized limits to drive revenue.
Qualifications
- High school diploma or GED required.
- Strong verbal communication skills with a clear and friendly speaking voice.
- Basic computer proficiency and ability to navigate multiple screens simultaneously.
- Ability to work a flexible schedule, including evenings and weekends.
- Valid legal authorization to work in the United States.
- Reliable internet connection and a dedicated workspace if remote.