Job Description
Join our award-winning call center team in Sacramento! We're urgently hiring motivated individuals with no prior experience. Enjoy comprehensive paid training, flexible schedules, and career advancement opportunities. Work in a supportive environment with competitive benefits and performance bonuses. Make a real impact while building valuable customer service skills.
Responsibilities
- Handle inbound/outbound calls for healthcare clients
- Resolve customer inquiries with empathy and professionalism
- Document interactions accurately in CRM systems
- Meet daily performance metrics (calls handled, resolution time)
- Collaborate with team members to improve service quality
- Adhere to HIPAA compliance standards
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent
- Strong communication skills (verbal/written)
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Reliable transportation to downtown Sacramento office
- Flexible availability (weekends/evenings required)
- Pass background check and drug screen
- No experience necessary – training provided!