Job Description
Join MetroConnect Solutions as an Entry-Level Call Center Representative in the heart of New York City! We're seeking motivated individuals to deliver exceptional customer service while launching their careers in a dynamic, supportive environment. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our expanding team.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to work in a fast-paced environment
- Basic computer proficiency (typing, navigation)
- Customer service mindset (patience, problem-solving)
- Flexible availability (evenings/weekends may be required)
- Authorized to work in the United States
- No experience necessary – training provided