Job Description
Join our award-winning customer service team at GlobalConnect Solutions! We're hosting a exclusive hiring event for motivated individuals seeking entry-level careers in New York's dynamic call center industry. No experience required—just a passion for helping others and a drive to succeed. Enjoy competitive pay, comprehensive benefits, and rapid advancement opportunities in a supportive, tech-forward environment.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries efficiently using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and internal databases
- Collaborate with team members to escalate complex issues
- Meet/exceed performance metrics including CSAT and AHT targets
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Proficiency with Microsoft Office and web-based tools
- Flexible availability including evenings and weekends
- US work authorization and clear background check
- Positive attitude and resilience under pressure