Job Description
Launch your career in customer service with paid training at Houston Connect Solutions! We're seeking motivated Entry-Level Call Center Representatives to join our dynamic team in Houston, TX. No prior experience required – we provide comprehensive training to ensure your success. Enjoy competitive pay, performance bonuses, and opportunities for career advancement within our growing organization. Work in a supportive environment where your contributions are valued, and gain transferable skills in communication, problem-solving, and technology. Benefits include health insurance, paid time off, and retirement plans. Join us and become part of Houston's premier customer service team!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet performance metrics including call handling time and customer satisfaction scores
- Participate in ongoing training programs to enhance product knowledge
- Collaborate with team members to improve service quality
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal communication skills in English
- Strong typing ability (minimum 25 WPM)
- Basic computer literacy with willingness to learn new software
- Positive attitude and ability to remain calm under pressure
- Reliable transportation and punctuality
- Pass background check and pre-employment screening
- Must be authorized to work in the United States