Job Description
Launch your career in Houston's thriving customer service industry! Houston Connect Solutions is seeking motivated Entry-Level Call Center Representatives to join our dynamic team. No experience required – we provide comprehensive paid training to equip you with essential skills. Enjoy competitive pay, benefits package, and clear advancement opportunities in a supportive environment.
As a vital member of our client support team, you'll handle inbound/outbound calls, resolve customer inquiries, and contribute to our 95% customer satisfaction rate. Our modern downtown office offers flexible scheduling, performance bonuses, and ongoing professional development.
Responsibilities
- Handle 50-80 daily inbound/outbound customer calls with professionalism
- Resolve product/service inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and internal databases
- Collaborate with team members to escalate complex issues
- Maintain 98% call quality score through active listening
- Meet/exceed monthly performance metrics (e.g., handle time, resolution rate)
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Basic computer proficiency (typing 30+ WPM)
- Clear communication skills in English (bilingual Spanish a plus)
- Ability to work flexible shifts (including weekends)
- Pass background check and drug screening
- Positive attitude and customer-first mindset
- No prior call center experience required
- Must be authorized to work in the US