Job Description
Launch your career in customer service with Customer Connect Solutions! We're seeking motivated Entry-Level Call Center Representatives in Charlotte, North Carolina. No experience required—our comprehensive paid training program equips you with all necessary skills. Enjoy competitive pay, benefits, and a supportive team environment while helping customers resolve inquiries efficiently.
Why Join Us?
- Full-time positions with growth opportunities
- Industry-leading paid training (4 weeks)
- Health/dental/vision benefits after 90 days
- Tuition reimbursement for career advancement
- Recognition programs for top performers
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve billing, technical, and service inquiries
- Document interactions in CRM systems accurately
- Meet/exceed KPIs for call quality and resolution time
- Collaborate with team members to optimize workflows
- Adhere to compliance protocols and data security standards
- Participate in ongoing skill development sessions
Qualifications
- No prior experience required—training provided
- High school diploma or equivalent (GED)
- Clear communication and active listening skills
- Basic computer proficiency (typing: 25+ WPM)
- Ability to multitask in fast-paced environments
- Strong problem-solving and empathy mindset
- Reliable transportation to our Charlotte facility