Job Description
Join our award-winning call center team in Detroit! We're urgently seeking motivated Customer Service Representatives with paid training. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities. No experience necessary – we provide full paid training to prepare you for success. Apply today and start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to work in a fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Flexibility to work evenings/weekends as needed
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening