Job Description
Launch your career in customer service with CustomerFirst Solutions! We're seeking motivated individuals for entry-level call center roles in Fort Worth, TX. No experience necessary—we provide comprehensive paid training to set you up for success. Enjoy competitive pay, benefits, and a supportive team environment while making a real impact on customers' lives.
Why Join Us?
- Full-time positions with benefits (health, dental, vision)
- 401(k) matching and paid time off
- Career advancement opportunities
- Modern, collaborative workspace
- Ongoing professional development
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet performance metrics (call volume, resolution time)
- Collaborate with team members for seamless service delivery
- Participate in ongoing training programs
- Identify process improvements for customer satisfaction
Qualifications
- High school diploma or equivalent
- No experience required—training provided!
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Typing speed of 25+ WPM
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to Fort Worth office
- Authorization to work in the United States