Job Description
Join our award-winning customer service team in Jacksonville! No experience required – we provide comprehensive paid training to launch your career. ConnectCare Solutions offers competitive benefits, flexible schedules, and growth opportunities in a supportive environment. Perfect for recent graduates or career changers seeking stability and advancement.
What We Offer:
- Full paid training program (4 weeks)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Employee wellness programs
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in customer records
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve service delivery
- Adhere to compliance and security protocols
Qualifications
- No experience required – training provided!
- High school diploma or equivalent
- Strong verbal communication skills
- Basic computer proficiency
- Ability to work in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote work options