Job Description
Launch your career in customer service with our paid training program designed for no-experience candidates! Join our Jacksonville team as a Call Center Representative and gain valuable skills while earning competitive pay. We provide comprehensive training on industry-leading platforms, customer communication techniques, and problem-solving strategies. Enjoy a supportive environment with growth opportunities into senior roles. No prior experience required – we'll teach you everything you need to succeed!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions and update customer records accurately
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to escalate complex issues
- Adhere to compliance protocols and security standards
- Continuously improve knowledge through training modules
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with basic computer proficiency
- Flexible availability including evenings/weekends
- Positive attitude and patience in high-volume environments
- U.S. work authorization and clear background check
- No prior experience required – training provided