Job Description
Launch your career in customer service with no experience required! CityConnect Solutions is hiring Entry-Level Call Center Representatives in Chicago with comprehensive paid training. Join our award-winning team and gain valuable skills while earning a competitive hourly wage.
As a key member of our support team, you’ll handle inbound/outbound calls, resolve customer inquiries, and build lasting relationships—all while receiving hands-on mentorship from industry experts. We invest in your growth through our 4-week paid training program designed to transform beginners into confident professionals.
What We Offer:
- Starting pay: $15/hour (with performance-based raises)
- Full benefits package: Health/dental/vision, 401(k), paid time off
- 4-week paid training program ($600 stipend)
- Career advancement opportunities to supervisor/manager roles
- Modern downtown Chicago office with free transit pass
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve customer billing, technical, and service inquiries
- Document interactions using CRM systems with 100% accuracy
- Meet/exceed KPIs: Average handle time (AHT), customer satisfaction (CSAT)
- Collaborate with team to improve service quality
- Participate in continuous training on products/processes
- Identify upsell opportunities for existing clients
Qualifications
- No call center or customer service experience required
- High school diploma or equivalent (GED accepted)
- Excellent verbal communication and active listening skills
- Ability to type 30+ WPM with basic computer proficiency
- Strong problem-solving and conflict resolution abilities
- Reliable attendance and punctuality
- Must pass background check and drug screening
- Authorized to work in the United States