Job Description
Join ConnectCare Solutions as an Entry-Level Call Center Representative in Charlotte, NC! We offer comprehensive paid training and a supportive environment for career growth. No experience needed – we'll equip you with the skills to succeed in customer service, sales support, and technical troubleshooting. Enjoy competitive pay, flexible scheduling options, and opportunities for advancement within our dynamic team. Apply today to start your career in one of North Carolina's fastest-growing industries!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve service efficiency
- Participate in ongoing training programs
- Adhere to company compliance policies
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – paid training provided
- Strong communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Comfortable working in a fast-paced environment
- Basic typing proficiency (30+ WPM)
- Reliable transportation to our Charlotte facility
- Positive attitude and willingness to learn