Job Description
Launch your career in customer service with ConnectCare Solutions! We're seeking motivated individuals for entry-level call center positions in Atlanta, Georgia. No prior experience is required – we provide comprehensive paid training to set you up for success. Enjoy competitive hourly pay, flexible scheduling options, and opportunities for career advancement within our supportive team environment.
Why Join Us?
- Full paid training program covering industry best practices
- Health benefits, retirement plans, and paid time off
- Clear career path to senior roles and management
- Modern, collaborative workspace in downtown Atlanta
- Referral bonuses and performance incentives
Responsibilities
- Handle inbound and outbound customer calls with professionalism and empathy
- Resolve customer inquiries, billing questions, and technical issues
- Document interactions accurately in CRM systems
- Meet and exceed performance metrics for call quality and resolution
- Collaborate with team members to share best practices
- Participate in ongoing training sessions to enhance skills
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent (GED)
- No prior experience required – training provided
- Strong communication and active listening skills
- Ability to type 30+ words per minute
- Proficient with basic computer applications
- Reliable internet connection for remote work options
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including evenings/weekends