Job Description
Join our award-winning call center team in San Jose! We're hosting an exclusive hiring event for motivated entry-level professionals ready to launch their careers in customer service. Enjoy competitive pay, comprehensive benefits, and rapid growth opportunities in a supportive, tech-forward environment.
As a key member of our client experience team, you'll handle diverse customer interactions while developing valuable skills in communication, problem-solving, and digital tools. No prior experience required – we provide paid training and career advancement paths. This is your chance to build a stable career with a company that invests in its people.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in customer databases
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members on complex customer issues
- Adhere to compliance and security protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Clear communication skills (written & verbal)
- Basic computer proficiency (typing, web navigation)
- Ability to multitask in fast-paced settings
- Positive attitude and customer-first mindset
- Reliable transportation to our downtown facility
- Must pass background check and drug screening