Job Description
Are you looking to launch a career in customer service from the comfort of your home? Apex Support Solutions is currently hiring Entry Level Call Center Representatives to support clients in the Baltimore, MD and Ohio regions.
We are committed to providing top-tier support to our customers and are looking for driven individuals to join our remote team. Whether you are starting your first job or looking for a career change, we offer the training and support you need to succeed.
Why You’ll Love Working Here
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Flexibility: Set your own schedule around your lifestyle.
- Training: Comprehensive onboarding and ongoing development.
- Equipment: We provide the necessary hardware to work efficiently.
Job Responsibilities
- Handle a high volume of inbound and outbound customer calls and emails.
- Resolve customer inquiries and complaints with a focus on retention.
- Accurately document customer interactions in our CRM database.
- Follow established scripts and quality assurance guidelines.
- Identify customer needs and recommend appropriate solutions.
- Collaborate with team leads to meet daily and monthly performance targets.
Qualifications
- High school diploma or equivalent required.
- Must have a quiet workspace and reliable high-speed internet connection.
- Basic computer proficiency (Microsoft Office Suite, typing speed 40+ wpm).
- Strong verbal and written communication skills.
- Ability to multitask and remain calm under pressure.
- Must be at least 18 years of age.
Responsibilities
- Handle a high volume of inbound and outbound customer calls and emails.
- Resolve customer inquiries and complaints with a focus on retention.
- Accurately document customer interactions in our CRM database.
- Follow established scripts and quality assurance guidelines.
- Identify customer needs and recommend appropriate solutions.
- Collaborate with team leads to meet daily and monthly performance targets.
Qualifications
- High school diploma or equivalent required.
- Must have a quiet workspace and reliable high-speed internet connection.
- Basic computer proficiency (Microsoft Office Suite, typing speed 40+ wpm).
- Strong verbal and written communication skills.
- Ability to multitask and remain calm under pressure.
- Must be at least 18 years of age.