Job Description
Join our award-winning customer service team in Oklahoma City! We're seeking dedicated night shift professionals to deliver exceptional support to our local community. With comprehensive paid training and career advancement opportunities, this role is perfect for individuals seeking stability and growth in a supportive environment. Enjoy competitive pay, benefits package, and a dynamic team atmosphere while serving Oklahoma residents with excellence.
Why Join Us?
- Free paid training program (4 weeks)
- Night shift differential pay
- Health/dental/vision insurance
- 401(k) with company match
- Tuition reimbursement
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat for Oklahoma-based services
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions accurately in CRM system
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training and process improvements
- Support community outreach initiatives during non-peak hours
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (call center preferred)
- Strong typing skills (40+ WPM) and computer proficiency
- Ability to work independently in a night shift environment
- Excellent communication and problem-solving abilities
- Flexibility to work weekends/holidays as needed
- Pass background check and drug screening
- Oklahoma residency required (for local service focus)