Job Description
Launch your career in customer service with our comprehensive paid training program! No prior experience is required to join our dynamic call center team in Albuquerque, NM. We're seeking motivated individuals eager to develop professional communication skills while serving diverse clients. Our 6-week paid training covers industry best practices, CRM software mastery, and conflict resolution techniques. Enjoy competitive hourly wages, performance bonuses, and clear advancement pathways to team lead or supervisor roles. Full benefits package including medical, dental, and 401(k) available after 90 days.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution rates)
- Collaborate with team members to improve service quality
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent (required)
- No prior call center experience necessary
- Strong verbal communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Positive attitude and willingness to learn
- Must pass background check/drug screen