Job Description
Launch your customer service career with TechConnect Solutions! We're seeking passionate individuals for our Entry-Level Chat Support Agent position in Fort Worth, TX. No prior experience needed – we provide comprehensive paid training to set you up for success. Join our dynamic team and deliver exceptional customer experiences while building valuable skills for future growth.
What We Offer:
- Full paid training program covering all necessary skills
- Competitive hourly wage with performance-based increases
- Comprehensive benefits package (health, dental, vision)
- Clear career advancement opportunities
- Modern, collaborative work environment
Responsibilities
- Respond to customer inquiries via real-time chat with empathy and accuracy
- Resolve product/service issues using knowledge base resources
- Document all interactions in CRM system with detailed notes
- Collaborate with team members to resolve complex cases
- Meet key performance metrics (response time, resolution rate)
- Continuously improve product knowledge and support techniques
- Identify trends and escalate recurring issues to management
Qualifications
- No prior experience required – open to career changers and recent graduates
- High school diploma or equivalent required
- Exceptional written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing speed (35+ WPM)
- Positive attitude and willingness to learn new technologies
- Must be available for weekday training hours