Job Description
Launch your career in customer service with our comprehensive paid training program! Nexus Solutions Group is seeking motivated entry-level professionals in Phoenix, AZ, to join our dynamic team. No prior experience required – we invest in your growth through hands-on training, mentorship, and career advancement opportunities. Enjoy competitive pay, flexible scheduling, and a supportive environment where your success is our priority.
What We Offer:
- 4-week paid training program covering communication, CRM systems, and conflict resolution
- Comprehensive benefits package (health insurance, 401k matching)
- Clear career progression path to senior roles
- Hybrid work schedule (3 days in-office, 2 remote)
- Performance-based quarterly bonuses
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries efficiently using Salesforce and Zendesk platforms
- Document interactions and maintain accurate case records
- Collaborate with team to improve service quality metrics
- Identify upsell opportunities for premium services
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Basic computer proficiency with willingness to learn new software
- Positive attitude and customer-first mindset
- Ability to work flexible shifts (evenings/weekends as needed)
- U.S. work authorization and clear background check