Job Description
We are hosting an exclusive Hiring Event in Jacksonville, FL, and we are looking for ambitious individuals to join our team as Entry Level Chat Support Specialists. This is a fantastic opportunity for those seeking to launch a career in customer service with no prior experience required. You will be the first point of contact for our clients, providing real-time solutions through our secure chat platform.
What We Offer:
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on performance.
- Comprehensive Training: We provide full product and software training upon hire.
- Career Growth: Clear pathways for advancement into Senior Support and Team Lead roles.
- Modern Work Environment: Access to state-of-the-art tools and a collaborative team culture.
Don't miss your chance to be part of a growing industry leader. Come meet our hiring managers at our Jacksonville event!
Responsibilities
- Communicate with customers via live chat to resolve inquiries, answer questions, and provide product information.
- Maintain a professional, friendly, and empathetic tone in all written interactions.
- Identify customer needs and offer solutions that align with company policies and goals.
- Document detailed notes and case resolutions in the CRM system accurately and timely.
- Collaborate with the wider support team to troubleshoot complex technical issues.
- Adhere to quality assurance standards to ensure a seamless customer experience.
- Handle sensitive customer data with the highest level of confidentiality and security.
Qualifications
- High school diploma or GED equivalent (college students are welcome).
- Proficient typing skills (minimum 35-40 WPM) with high accuracy.
- Excellent written communication skills, grammar, and spelling.
- Reliable internet connection and a quiet workspace (if working hybrid/remote).
- A customer-first mindset with a strong desire to help others succeed.
- Ability to work flexible hours, including evenings, weekends, and holidays.