Job Description
Seeking dedicated professionals for flexible night and weekend shifts in Memphis! Join our dynamic team providing exceptional customer service during high-demand hours. Enjoy competitive pay, supportive management, and a schedule that fits your lifestyle. Perfect for students, parents, or anyone seeking work-life balance.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues, order discrepancies, and service complaints
- Process transactions and update customer records in CRM systems
- Collaborate with overnight teams to ensure seamless service continuity
- Maintain detailed documentation of all customer interactions
- Adhere to strict security protocols for sensitive data handling
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environments
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficient with Microsoft Office and CRM software
- Ability to work independently during overnight shifts
- Reliable transportation for varied shift schedules